“Thank You:” The Most Powerful Phrase

Think about it. What phrase makes you smile more than almost any other? What phrase makes you feel good? Or feel appreciated? I would venture to say that the words “thank you” make up one of the most powerful two-word (non-profanity-laced) phrases in the English language. Why is this? Let’s start exploring.

Breaking Down the Meaning

Merriam-Webster defines the word thank as: to express gratitude to (and I would add) or appreciation for. The word you is defined as: the one or ones being addressed.

So, put together the phrase “thank you” is: a polite expression of gratitude to or appreciation for an act, offer, service etc.

But somehow, this doesn’t seem to do it justice. Individually, these are just two ordinary words in the English language. Together, they take on a life of their own.

Research shows that hearing the word “thank you” truly does make a difference. And that people tend to underestimate the power of saying thanks.

What “Thank You” Makes Me Think of

When I hear the phrase “thank you,” I’m reminded of the Dido song “Thank You,” written and performed by English singer/songwriter Dido and released on Dido’s 1999 debut album No Angel. The first line of the chorus, to me, captures the true power this phrase packs into two lines:

I, want to thank you, for giving me, the best day of my life
Oh, just to be with you, is having, the best day of my life

As Dido’s song points out, there may only be one feeling equal to or better than being the beneficiary of a nice gesture or an act of kindness. That would be being the recipient of the gratitude or appreciation expressed by the receiver of a “good deed.”

The power-phrase “thank you” also reminds me of the many acts of kindness directed toward my mother (Maxine) and wife (Alyson) during their battles with cancer. In the Acknowledgements section of Know Your Enemy, I had a four-page thank you to all of the special individuals that touched our lives. I want to take this opportunity to publicly share two passages from the book:

Each of them (Max and Alyson) literally had “an army” of supporters that were with them every step of the way. I want to thank this special group of individuals for their many acts of kindness and prayers during our greatest time of need. This group included: family members, longtime friends, neighbors, classmates, work colleagues, church parishioners, and fellow cancer patients…

Max and Alyson were blessed with an exceptional group of highly-skilled healthcare professionals – warriors in their own right – who cared for them and worked tirelessly on the frontlines every day of our battles…

Harnessing the Power of “Thank You”

In this informal age of email and texting communications, individuals tend to be less likely to acknowledge and respond to written acts of kindness (e.g., a referral request, an answer to a question, a special recommendation). I personally, don’t view this as progress or as Martha Steward would say as…”a good thing.”

So maybe it’s time to take a good look at yourself and how often you stop and say “thank you” when people help you whether it’s a small favor (like taking in your mail) or a huge one (like caring for you when you’re sick).

If you are currently going through a major health matter, a personal or professional challenge or a typical life issue, hopefully, you have a strong support network that you can rely on for strength and assistance.

Just remember, most friends and family members will rally, when called upon, to help fellow loved ones in their times of needs. Oftentimes, these special individuals only want to be asked to help and directed as to how they can help.

And when the help is delivered, in whatever form it is required, a sincere recognition of the gratitude and appreciation followed by the power-phrase “thank you.”

How do you feel when people say “thank you”? Do you think you say it enough? Do other people? Share your thoughts in the comments section below.

You Get What You Need

I was thinking about The Rolling Stones Classic “You Can’t Always Get What You Want” single off of their 1969 “Let It Bleed” album. More specifically, I was focusing on the depth behind the second half of that line “But if you try sometimes, you might just find, you get what you need.”

How many times have you really wanted something only to find when you finally get what you want, it’s not really what you expected. Or even more important, it’s not what you thought you needed?

You Get What You Want vs. You Get What You Need

There are so many great examples of this in life: seeking something and then realizing after we get it that it’s not what we really needed. We all have our own stories. Love and money tend to be a part of many of them.

For example, you really want to make more money. So you leave your current job and take another job that pays you $10,000 more a year. That’s what you want. But after you make the change you realize that the pay raise isn’t changing your life all that much. Maybe it’s letting you go out to dinner more or lease a more expensive car. But that’s not making you happy. Meanwhile, the new job is incredibly demanding (What do you expect for more money?) and it’s taking that free time that you’d like to spend going out to dinner and making you stay late at work. You don’t like the people you work with as much and you miss your old life.

You got what you wanted. You didn’t get what you really needed.

Figuring Out Want vs. Need

Life has a funny way of tempering or grounding our envisioned wants or desires.  I’ve found on my journey that the harder I try to get what it is that I think I really want, the greater the obstacles or road-blocks keeping me from reaching or attaining “my desired want.” It’s almost as if a giant Detour sign (see Follow the Signs blog post) has been placed directly in my path. And it’s flashing… “You are about to make a really big mistake… Are you sure you want to go here?”

I’ve learned over time to adhere to the detour sign and have found that this acceptance and patience is oftentimes rewarded with an outcome better suited for me and even greater than I could have ever imagined.

When it comes to making key decisions in life, I’ve found that having the patience to really assess and think through my options–followed by an acceptance of those options based on a present-day reality–usually enable me to get more than what I need.

Keep an eye out for the detour signs in your life. Be introspective and take the time to assess your options. It will help you ensure that you get what you need more often than not.


Sometimes we can learn a lot from music. The Rolling Stones are a great example. Many of their songs, including “You Can’t Always Get What You Want,” can teach us some good life lessons. We just have to listen–both to them and to ourselves.

Who’s Your Healthcare Quarterback?

You may not be the least bit interested in the NFL (or in sports at all). But sometimes, a sports metaphor is helpful in understanding something that’s important to each and every one of us. And if you’re just kicking off a health-related battle (pun intended) then stay with me as I explain your need for a “Healthcare Quarterback.”

Understanding the Quarterback’s Role

This week the NFL’s 32 teams kicked off their training camps as they begin preparation for the upcoming 2019 season. Every NFL team roster has 53 players on it. But there’s one position that has the greatest impact on the overall performance of the team: the quarterback. One of the primary goals coming out of training camp is for a team to have answered this important question: “Who is the Quarterback?”

So how does an NFL team evaluate quarterback talent? According to college and NFL talent evaluator Chris Landry, pro-quarterback prospects must have a combination of physical abilities and key intangibles. They include:

• Having total dedication to football
• Not being an excuse maker or seeker
• Inspiring confidence of his teammates
• Thoroughly understanding pro-style defenses how to beat these schemes
• Having the ability to read and react quickly and stay cool in the pocket
• Having the ability to remain calm and collected to changes in health or treatment status

In short, a quarterback is the team leader. He’s the person everyone will turn to in times of crisis. His success (or failure) will determine the team’s performance in the upcoming season.

Why You Need a Healthcare Quarterback

If you dealing with a major health issue (i.e., cancer, heart disease, diabetes, Parkinson’s etc.), you will likely have a team of people working to help you win the battle. But just like in football, there’s a need for one person to take the lead and be the decision maker throughout the process. That one person will have the greatest impact on your treatment and prognosis. In other words, you need a healthcare quarterback.

If you are thinking that your family doctor or oncologist will fill that role for you, you are in for a rude awakening. Healthcare services today are delivered in a manner similar to how a boutique-style business serves their customers; typically serving their niche market customer set only and not venturing far (if at all) from this familiar zone. Healthcare specialists provide services to their patients in their functional discipline –heart, pulmonary, oncology, anesthesia etc. – but there isn’t any one doctor that will act as your quarterback and navigate you through the healthcare bureaucracy.

How Do You Choose a Healthcare Quarterback

So, now that we know we need a healthcare quarterback, it’s time to start thinking about what characteristics this individual should possess.

Building on the characteristics of a successful quarterback in the NFL, you should look for someone that:

• Has the time and energy to dedicate to battling the condition
• Is organized, intelligent and decisive
• Inspires confidence in the healthcare team members
• Has the ability to understand complex medical procedures and jargon and how it relates to battling the condition

Before you make your decision, though, I have two additional pieces of advice.

1. Don’t exclude yourself from the list of healthcare quarterbacks.

In Know Your Enemy, the 1st edition, I wrote…

”Regarding my mother Maxine’s and wife Alyson’s battles with cancer, we learned early on that Max and Alyson, and not family members, were the real Generals [or for the purposes of this blog, the quarterbacks] controlling the battle. As such, we had to constantly reign in our personal desires and remember to live each day in the moment to stay in sync with Max’s and Alyson’s physical, emotional, and mental energies. This enlightened approach allowed us to reduce the anxiety and stress associated with a leadership void as well as delegate tasks to our troops in a more efficient manner.”

2. I highly advise against a two-quarterback system.

I could bore you with countless stories of failed attempts by college and NFL teams to implement a two-Quarterback system but this quote from John Madden, former American football and Super Bowl winning head coach, 2006 Pro Football Hall of Fame inductee and NFL sportscaster, states it best: “If you have two quarterbacks, you actually have none.”

Just like every football team needs a quarterback, your upcoming medical battle needs a person to take charge, make decisions, and keep everyone calm and in line during the most difficult moments.

In the NFL, it’s all about winning and losing, and often the quarterback’s play is the deciding factor in the outcome of a game. For your upcoming medical battle, the stakes are even higher. We’re not talking about a game, we’re talking about your life. You need to have complete confidence that the person you select as your healthcare QB is game-day ready and can take charge, make decisions, and lead your healthcare team to victory! So choose wisely.

It Ain’t Over Till It’s Over: 3 Truths About Remission

I woke up this morning thinking it was time to write another blog post. Just as that thought passed through my mind, two other phrases came to me: Yogi Berra’s famous “It Ain’t Over Till It’s Over,” followed by the term “remission.” Why? Because they have a simpatico relationship.

This is an important topic as it relates to remission, but one that I didn’t cover in my book. Let me explain…

Is Remission the End of a Cancer Battle?

If you are a cancer patient or family member, every ounce of your being is probably hoping, praying and busting your tail to one day hear your doctor say… “I have good news. Your most recent test results indicate that your cancer is in remission.”

Remission, to those battling cancer, represents the end, the finish line and a cause for celebration. Or does it?

When I hear the word remission, I have a slightly different mindset and think of the phrase that Yogi Berra made famous… ”It Ain’t Over Till It’s Over.”

What do I mean by this?

It Ain’t Over Till It’s Over

Remission Truth #1: Remission does represent the end of something: the end of the current treatment regimen.

Remission represents the successful completion of your treatment regimen and you should feel good about your effort and outcome. You must, however, never let your guard down in this battle against cancer and accept that additional scans and/or strategic treatment(s), may be required in the future depending on the cancer type.

Remission Truth #2: Remission does represent the finish line, the finish line for this phase of your cancer journey.

Remission represents the finish line for this phase of your cancer journey but doesn’t mean you should automatically go back to the life you had pre-diagnosis. After you give yourself some time to celebrate and re-charge your battery, you will also want to re-assess any lifestyle issues that may have been contributing factors to your cancer diagnosis – personal health issues, financial issues, stress-related issues, dysfunctional relationships, bad eating habits, etc. Since you are starting this next phase of your life with virtually a clean slate, now may be a good time to start the regular exercise program or get serious about losing the 10+ pounds you’ve been talking about. Or consider quitting the dead-end job or leaving the relationship that no longer brings you joy and happiness.

Remission Truth #3: Remission does represent a cause for celebration, a cause for celebrating life!

Yes, remission represents a significant accomplishment and cause for celebration with your cancer support team. You will also want to start living your life without everything being solely about cancer or its treatment. You had to put your life on hold temporarily to fight this formidable health opponent; now it’s time to begin making time for loved ones, or for doing things for yourself that you have always wanted to do. What are you waiting for?

So Is It Ever Over?

If you’re in remission, congratulations. You have won the battle. So show off your battle scars and be proud of what you’ve accomplished. Live life on your terms but also remember to never stop fighting!